Contact Our Technical Support

Our #1 Goal is Your Customer Experience
If you Need Immediate Assistance, Please Call 1-800-547-7120

Hi, I’m Julie! – Let’s Make Your Experience Even Better.

Julie Nystrom

My team and I exist to ensure you receive the best customer service possible. Whether or not you have a technical support question or just need to learn more about your retail software, we’ll be here to lend a helping hand.

Software Support is Available in the Following Areas

  • System Incident and Problem Resolution
  • Systems Upgrades
  • Configuration (additional expense for configuring third party hardware)
  • Helpdesk Support
  • Training – E-Learning and online classes

Support Levels

Severity LevelDefinitionTarget Initial Response Time
S1Most Critical: system down; unable to process monetary transactionsASAP
S2Critical: receiving and have an error, some part of system down/unable to useWithin 30 minutes of verified reporting to RTG
S3Time dependent requestWithin 4 business hours
S4Miscellaneous system question; appointment time requestsSame business day