Have a Question About AXIS?
Checkout AXIS Academy – Our Online Training Guide
The software training curriculum was created with scalability and ease-of-use in mind. The AXIS Academy, including the Online Guide and an extensive video library, is made available 24/7. Repeatable and readily accessible on any electronic device, the AXIS Academy is an invaluable resource for new users to learn the system or existing staff to grab a quick refresher. Additionally, a Software Trainer is assigned to every new installation. The Software Trainer’s intimate knowledge of the system guarantees end-user competency and best use of the AXIS system (Login Now).
Need More Help? Contact Technical Support
Reach Us at 1-800-547-7120 Ext 1
I’m Julie. My team and I exist to ensure you receive the best customer service possible. Whether or not you have a technical support question or just need to learn more about your retail software, we’ll be here to lend a helping hand.
- Monday thru Friday: 8am – 5pm CST
- Saturday: ER Only: 9am – 1pm CST
Software Support is Available in the Following Areas
System Incident and Problem Resolution
Configuration (additional expense for configuring third party hardware)
Training – E-Learning and online classes
Target Initial Response Time
Most Critical: system down; unable to process monetary transactions
Critical: receiving and have an error, some part of system down/unable to use
Within 30 minutes of verified reporting to RTG
Time dependent request
Within 4 business hours
Miscellaneous system question; appointment time requests
Same business day