Contact Our Technical Support
Our #1 Goal is Your Customer Experience
If you Need Immediate Assistance, Please Call 1-800-547-7120
Hi, I’m Julie! – Let’s Make Your Experience Even Better.
My team and I exist to ensure you receive the best customer service possible. Whether or not you have a technical support question or just need to learn more about your retail software, we’ll be here to lend a helping hand.
Software Support is Available in the Following Areas
- System Incident and Problem Resolution
- Systems Upgrades
- Configuration (additional expense for configuring third party hardware)
- Helpdesk Support
- Training – E-Learning and online classes
|Severity Level||Definition||Target Initial Response Time|
|S1||Most Critical: system down; unable to process monetary transactions||ASAP|
|S2||Critical: receiving and have an error, some part of system down/unable to use||Within 30 minutes of verified reporting to RTG|
|S3||Time dependent request||Within 4 business hours|
|S4||Miscellaneous system question; appointment time requests||Same business day|