Have a Question About AXIS?  

Checkout AXIS Academy – Our Online Training Guide

The software training curriculum was created with scalability and ease-of-use in mind. The AXIS Academy, including the Online Guide and an extensive video library, is made available 24/7. Repeatable and readily accessible on any electronic device, the AXIS Academy is an invaluable resource for new users to learn the system or existing staff to grab a quick refresher. Additionally, a Software Trainer is assigned to every new installation. The Software Trainer’s intimate knowledge of the system guarantees end-user competency and best use of the AXIS system (Login Now).

Need More Help? Contact Technical Support

Reach Us at 1-800-547-7120 Ext 3

Julie Nystrom

I’m Julie. My team and I exist to ensure you receive the best customer service possible. Whether or not you have a technical support question or just need to learn more about your retail software, we’ll be here to lend a helping hand.

Support Hours

  • Monday thru Friday: 8am – 5pm CST
  • Saturday: ER Only: 9am – 1pm CST

Software Support is Available in the Following Areas

  • System Incident and Problem Resolution

  • Systems Upgrades

  • Configuration (additional expense for configuring third party hardware)

  • Helpdesk Support

  • Training – E-Learning and online classes

Support Levels

Severity Level

Definition

Target Initial Response Time

S1

Most Critical: system down; unable to process monetary transactions

ASAP

S2

Critical: receiving and have an error, some part of system down/unable to use

Within 30 minutes of verified reporting to RTG

S3

Time dependent request

Within 4 business hours

S4

Miscellaneous system question; appointment time requests

Same business day