POS Implementation and Training
Making Your Transition Simple and Painless
Hi, I'm Eric! - I See You Bought SoftwareWe know that one of the greatest pains in purchasing retail software is impact of change. It's not fun. My team is dedicated to create a simple and painless POS implementation. We'll hold your hand, step by step and address data conversion, initial setup, employee training and much more.
Ok! - Let's Implement Your Gun Store SoftwareFar too often, when retailers make a software purchase, they fail to effectively implement. Sometimes, the software doesn’t get implemented at all. After the initial purchase, it is not uncommon for many retail firearm POS companies to provide the customer the software and a manual, leaving the them to proceed on their own. With no assistance and little direction, the prospect of dealing with such a large undertaking can be intimating and ultimately a set up for failure. RTG understands that for a client to be successful, and to get the most from the investment, it is imperative that implementation is done well. The Implementation Team will advise and assist in all facets of a proper implementations:
Hardware and Compliance Assessment
Data Load and Conversion
Network Health Check
Change Management and Employee Training
The AXIS RMS implementation project has five project stages:
Stage 1: Project Initiation and PlanningThe Initiation and Planning stage presents an opportunity for all stakeholders to come together, define the business objectives, and agree upon a timeline to implement the AXIS RMS system.
Stage 2: ExecutionThe Execution stage involves delivering software, configuring the peripherals, and determining the best options for data preloads.
Stage 3: Training and DeliveryThe Training and Delivery stage includes installing live data into the AXIS RMS, verifying the network and peripherals, completing training, and preparing the users for live use.
Stage 4: AcceptanceThe Acceptance stage allows the Customer and the Solutions Consultant to verify that business objectives can be achieved and confirm the deliverables.
Stage 5: Close and TransitionThe Close and Transition stage officially declares the implementation project closed and introduces the retail core group to the RTG Support Team.
The moment a client partners with RTG, the account is immediately assigned to the Implementation Project Manager. The PM will begin the project with a kick-off call, where needs are assessed, timelines are determined, and next steps are outlined. Throughout the implementation, the Project Manager periodically revisits the project plan with the client and makes the appropriate adjustments to maintain project timelines and system integrity. The Project Manager is the quarterback in the drive to accomplish a timely implementation.
Whether launching a new system or converting existing data, the Data Conversion Specialist will begin the implementation process by constructing the initial data preload. Saving days of work and tens of thousands of keystrokes, the data preload can be generated from converted data, purchase history, or imported vendor catalogs.
The software training curriculum was created with scalability and ease-of-use in mind. The AXIS Academy, including the Online Guide and an extensive video library, is made available 24/7. Repeatable and readily accessible on any electronic device, the AXIS Academy is an invaluable resource for new users to learn the system or existing staff to grab a quick refresher. Additionally, a Software Trainer is assigned to every new installation. The Software Trainer’s intimate knowledge of the system guarantees end-user competency and best use of the AXIS system.